It is hard not let the more recent criminal news surrounding James Brown shadow my thoughts of his legacy now that he has died. After watching the news, it would appear that I am not alone. Last week when I knew he would be passing out toys in Augusta, just three blocks from my office, I thought of stopping in to see him in person. Never giving it a moments thought that this year would be his last. I guess, in this moment of media bliss(lol), I might suggest a modification to the age old "golden rule". Perhaps a new twist that may say, "Share about peoples lives the way you would want others to share about you." No matter what you do, your legacy will have to be delivered by others. That is a bit scary if you ask me. Brown's death makes me stop to ponder my own.
What do you hope people will say and remember about you when you are gone? There are many stages in your life and career that should cause you to stop and take a moment to ponder. As a manager, you need to always be thinking of what your management legacy will be. What are you doing today that will impact others tomorrow.
Famous CEO Jack Welch and others like him, wrote countless times that your business legacy should be as important as your personal legacy. In many cases the two will be like a fine dancer and his partner. Each matching the other step for step. If I were to resign today, what would my team say about me? Your actions each day impact those around you in more ways than you can imagine. Do you give decisions enough thought or do you want your legacy to be one of quick decisions? Do you have a basis for the decisions you make or do you fly by the seat of your pants? Is your planning about today, tomorrow or ten years from now?
There are a lot of people that say they do not care what people think of them. I wonder if people that say that really mean it? Do they truly know what they are saying? Do they understand the impact that type of thought process can have on the direction of their daily lives?
I care what others think, especially when it comes to my team and the way I manage my team. In more recent days I have come to wonder if I have made mistakes in my management initiatives. We have seen tremendous success in many areas and serious losses in others. Have I been to easy? Have I not micro-managed enough? Have I given people enough rope to hang themselves, but put the noose to close to the ground that there feet could touch just enough to keep their careers alive? A wiser man than me said, "The mere fact that you are asking yourselves these questions means you care. Never stop asking those questions."
Overall, I try to see the best in people. When I am gone from my management position, when I pass on to the next place in my career, I hope that others will say, "He gave me the power to do my job. He gave me the freedom to be creative. He gave me direction so that I could shine. He never stole my thunder. He publicly applauded my efforts. I wish I had another boss like him."
As this year comes to a close, I can say I have found another "golden rule", lead people the way you would want to be lead. Live the legacy you wish to leave.
James Brown is an American icon. Period. We all make mistakes. I should consider myself priveledged to just know that I work in a town that he called home. I should relish the times his car passed me by as I walked Broad street. Why? Because there is one thing that the media has never debated or forgot to mention... James Brown, "The hardest working man in show business. " This was his self-proclaimed slogan. He said it, he belived it, he lived it and now others will say it beyond his grave. Legacy? Perhaps. If nothing else, just a small part of what he left behind.
Tuesday, December 26, 2006
Friday, April 07, 2006
Using the Internet to Sell Horses
The Internet has become the fastest way to move stock in the history of the horse business. Never before have you been able to place an ad that can be seen by thousands in an instant. The Internet has opened an international door to horse owners around the globe. It is not unusual for horse owners to call within a few days of placing their ad online asking us to remove their ad because their phone will not stop ringing. But, despite the world wide exposure the Internet can be a wild wide web of confusion for horse owners wanting to cash in on the technology. Whether racing or selling your race horses, it is important to have a plan of attack.
When marketing your horses online you need to know who and where your potential buyers live on the Web. There are two distinct phases of a race horse’s life. Racing and life after racing. It is critical that you identify potential avenues for both phases of marketing your horses. If you are in the racing business then focus on the areas that you can accurately serve. For example, it will be a tremendous waste of money to advertise your race horse on a Web site where the majority of horses are trail horses. Search Google.com for web sites that offer classified advertising categories for “race horses for sale” or “APHA race horses for sale”. Once you have identified that as your primary market, you then need to identify your secondary market. Walmart®, for example, has over 125 secondary markets, but they know each one and how to serve the needs of each. Many race horses can find their second career in barrel racing. Others may be great for showing jumping or reining. You know your horses best, so do a little research and choose your secondary market. Once you decide on your secondary market, you then need to search Google.com for web sites that sell horses in your secondary market. If it happens to be barrel racing, you will find Web sites like BarrelHorses.com to focus your selling efforts. Keep in mind, this is just an example. You may not choose racing as your primary market. That is fine, but you need to know your market. Planning is essential to your success because the real question is, how can you sell to a market that you have not identified? This type of planning helps you create a focus for your business and helps keep you on a path toward success.
Once you have found a good site for selling your primary market then look at the site closely. You want to determine three things: what are the features, advantages and benefits of using a Web site to sell your horse. Classified sites fall into two categories free sites and paid sites. Pay close attention here because there are benefits and disadvantages to both. Free ads are not always the best bet. Free classified Web sites are often littered with ads thus ensuring your ad will not stand out or may never be seen. Early in the development of HorseCity.com, my partners and I determined that sellers who are not willing to pay for the best are probably not the people you want to be next too online. That philosophy has been tested over time. What we have learned at HorseCity.com is that while free classified sites have more ads, paid sites often offer better results. People that are willing to pay to place their horse online are usually considered a much more serious seller. Also, when searching sites, paid sites are not filled with free ads that are often outdated and irrelevant. There are arguments on both sides of the street about this issue. Look and see how many horses are online for sale on the site you are visiting. Most quality web sites will have a hundred or more horses in their data-base. Look at a few ads, maybe even e-mail some of the sellers listing online and ask them about their experiences with the Web site. When selecting web sites to use to market your horses bigger sites are not always better. Be sure that your ad will not get lost in the mix. Does the site offer ways for your ad to stand out? Does the site allow you to place pictures and videos of your horse online? What is the cost of placing the ad? Does the site allow users to search by sire or dam? You need to find a site that works with you and for you. Do some searching, ask lots of questions. The good news is this, most online classifieds are either free or cost no more than $35. So, in the end you are probably not out much money to test the site out for 30 days.
Now, you have determined your primary and secondary markets. You have found some Web sites you like and it’s time to list your horses online. There are some secrets to success in placing ads online.
Writing an effective ad is a great place to start. As my father once said, “Assume nothing.” Never assume that a potential buyer knows anything.
Your ad needs to be specific and tell a small story. Do not assume that potential buyers know what a Speed Index is or that they will even care. Here are two example classified ads. The first ad is severely flawed, the second will have a much higher success rate.
Example #1: Three year old Dash Ta Fame by an own daughter of Shawnee Bug. Broke, rides good. Call 314-555-1212.
Example #2: Excellent three year old barrel prospect by leading barrel racing sire Dash Ta Fame out of a Shawnee bug mare. Rides in and out of the arena, loads perfect, clips without issue and is a true joy to be around. Asking $15,000 call for more details. Call 314-555-1212 and ask for Bobby.
The first ad contains almost no information, looks to be written by a person that does not know much about horses, tells noting about the horses temperament, does not list the price and gives a potential buyer no reasons to buy.
The second ad is warm and inviting. It even gives you the name of a person to ask for when you call. It may seem small , but it works. Remember people are shy and having the name of someone to ask for when you call a blind phone number is very helpful. Telling the price helps avoid people with $100 calling to ask and the second ad, in most cases costs the same online as the first ad.
You have written a solid ad, now lets increase your chances of online selling success by adding a picture. The age old saying, “a picture is worth a thousand words” is very true online. But, I like to say “a picture is worth a thousand words and several thousand more dollars”. It is a proven fact that a picture, no matter the quality, raises your success rate for selling a horse online 34%. Most sites offer you the ability to place more than one picture online. This is critical to your success. Most people are shy by nature, especially when it comes to buying a horse. So, pictures can really put that added sparkle in your ad. Do not put “pictures can be e-mailed upon request” in your ad so you can avoid paying the fee to place your picture with your ad. This does not work. In the long run, it creates more work for you too. If you want to jump that 34% sales rate to 65%, take the time to bath your horse, clip your horse, have your spouse put on a hat and nice clothes, and find some nice trees. Take a picture like you see in many win photos of halter horses. Make your horse look like a statue of beauty. Lance Graves, AQHA World Champion said, “The extra hour you take to make your horse look good in a picture helps solidify your asking price and adds tremendous value to your horse. It’s just like taking a dirty car to a car dealer for a trade in.” Donald Trump on the hit NBC TV show “The Apprentice” said, “I am amazed that people know they can get more for a trade if they wash the car and most people do not. In most cases you can get an extra $350 bucks for presenting a clean car. Seems dumb to me.” Photographs have always been an age old way to enhance an ad. Online research has shown that you are 57% more likely to sell your horse in less than 45 days if the ad is accompanied by a photograph. Digital cameras are cost effective and an easy way to enhance your ad, your web site and your marketing plan. The photos need to be well taken, but do not need to be the quality you see in stallion ads in a magazine. Make sure your horses ears are forward, legs are correct and that there is no manure in the background. Other than that, most pictures are better than no picture.
Besides a well written ad, nothing speaks louder than a picture expect a video. Videos sell horses very fast. Online videos are the fastest way to sell a horse. In the performance industry, it is a proven fact that a user is 89% more likely to sell there horse in 30 days or less if the ad is accompanied by a video. Getting your video online is very easy. Using a simple camcorder you can video your horse in action. Be sure the video is in focus and that you zoom in on the horse. Show the horse’s conformation, show the horse being saddled and show the horse in action. Most solid web sites like HorseCity.com, will offer video services for your ad for no more than $1 per day.
Once your ad is online be sure that you are ready at home. Be quick to reply to e-mails and phone calls. Be sure to ask as many questions of the buyer as they ask of you. Be kind and entertain dumb questions. Some buyers are just needing a bit of education and most are scared to death to call you on the phone. Make buyers comfortable on the phone. I always tell people looking to make it big in the online selling business to under promise and over deliver. Under sell your horse, but be firm about the horses accomplishments and training. If you promise the moon, you better be prepared to deliver!
Online advertising is cost effective and draws a large crowd. For more information on placing your horse online call the HorseCity.com toll free help line at 877-505-4344.
(C)2006
When marketing your horses online you need to know who and where your potential buyers live on the Web. There are two distinct phases of a race horse’s life. Racing and life after racing. It is critical that you identify potential avenues for both phases of marketing your horses. If you are in the racing business then focus on the areas that you can accurately serve. For example, it will be a tremendous waste of money to advertise your race horse on a Web site where the majority of horses are trail horses. Search Google.com for web sites that offer classified advertising categories for “race horses for sale” or “APHA race horses for sale”. Once you have identified that as your primary market, you then need to identify your secondary market. Walmart®, for example, has over 125 secondary markets, but they know each one and how to serve the needs of each. Many race horses can find their second career in barrel racing. Others may be great for showing jumping or reining. You know your horses best, so do a little research and choose your secondary market. Once you decide on your secondary market, you then need to search Google.com for web sites that sell horses in your secondary market. If it happens to be barrel racing, you will find Web sites like BarrelHorses.com to focus your selling efforts. Keep in mind, this is just an example. You may not choose racing as your primary market. That is fine, but you need to know your market. Planning is essential to your success because the real question is, how can you sell to a market that you have not identified? This type of planning helps you create a focus for your business and helps keep you on a path toward success.
Once you have found a good site for selling your primary market then look at the site closely. You want to determine three things: what are the features, advantages and benefits of using a Web site to sell your horse. Classified sites fall into two categories free sites and paid sites. Pay close attention here because there are benefits and disadvantages to both. Free ads are not always the best bet. Free classified Web sites are often littered with ads thus ensuring your ad will not stand out or may never be seen. Early in the development of HorseCity.com, my partners and I determined that sellers who are not willing to pay for the best are probably not the people you want to be next too online. That philosophy has been tested over time. What we have learned at HorseCity.com is that while free classified sites have more ads, paid sites often offer better results. People that are willing to pay to place their horse online are usually considered a much more serious seller. Also, when searching sites, paid sites are not filled with free ads that are often outdated and irrelevant. There are arguments on both sides of the street about this issue. Look and see how many horses are online for sale on the site you are visiting. Most quality web sites will have a hundred or more horses in their data-base. Look at a few ads, maybe even e-mail some of the sellers listing online and ask them about their experiences with the Web site. When selecting web sites to use to market your horses bigger sites are not always better. Be sure that your ad will not get lost in the mix. Does the site offer ways for your ad to stand out? Does the site allow you to place pictures and videos of your horse online? What is the cost of placing the ad? Does the site allow users to search by sire or dam? You need to find a site that works with you and for you. Do some searching, ask lots of questions. The good news is this, most online classifieds are either free or cost no more than $35. So, in the end you are probably not out much money to test the site out for 30 days.
Now, you have determined your primary and secondary markets. You have found some Web sites you like and it’s time to list your horses online. There are some secrets to success in placing ads online.
Writing an effective ad is a great place to start. As my father once said, “Assume nothing.” Never assume that a potential buyer knows anything.
Your ad needs to be specific and tell a small story. Do not assume that potential buyers know what a Speed Index is or that they will even care. Here are two example classified ads. The first ad is severely flawed, the second will have a much higher success rate.
Example #1: Three year old Dash Ta Fame by an own daughter of Shawnee Bug. Broke, rides good. Call 314-555-1212.
Example #2: Excellent three year old barrel prospect by leading barrel racing sire Dash Ta Fame out of a Shawnee bug mare. Rides in and out of the arena, loads perfect, clips without issue and is a true joy to be around. Asking $15,000 call for more details. Call 314-555-1212 and ask for Bobby.
The first ad contains almost no information, looks to be written by a person that does not know much about horses, tells noting about the horses temperament, does not list the price and gives a potential buyer no reasons to buy.
The second ad is warm and inviting. It even gives you the name of a person to ask for when you call. It may seem small , but it works. Remember people are shy and having the name of someone to ask for when you call a blind phone number is very helpful. Telling the price helps avoid people with $100 calling to ask and the second ad, in most cases costs the same online as the first ad.
You have written a solid ad, now lets increase your chances of online selling success by adding a picture. The age old saying, “a picture is worth a thousand words” is very true online. But, I like to say “a picture is worth a thousand words and several thousand more dollars”. It is a proven fact that a picture, no matter the quality, raises your success rate for selling a horse online 34%. Most sites offer you the ability to place more than one picture online. This is critical to your success. Most people are shy by nature, especially when it comes to buying a horse. So, pictures can really put that added sparkle in your ad. Do not put “pictures can be e-mailed upon request” in your ad so you can avoid paying the fee to place your picture with your ad. This does not work. In the long run, it creates more work for you too. If you want to jump that 34% sales rate to 65%, take the time to bath your horse, clip your horse, have your spouse put on a hat and nice clothes, and find some nice trees. Take a picture like you see in many win photos of halter horses. Make your horse look like a statue of beauty. Lance Graves, AQHA World Champion said, “The extra hour you take to make your horse look good in a picture helps solidify your asking price and adds tremendous value to your horse. It’s just like taking a dirty car to a car dealer for a trade in.” Donald Trump on the hit NBC TV show “The Apprentice” said, “I am amazed that people know they can get more for a trade if they wash the car and most people do not. In most cases you can get an extra $350 bucks for presenting a clean car. Seems dumb to me.” Photographs have always been an age old way to enhance an ad. Online research has shown that you are 57% more likely to sell your horse in less than 45 days if the ad is accompanied by a photograph. Digital cameras are cost effective and an easy way to enhance your ad, your web site and your marketing plan. The photos need to be well taken, but do not need to be the quality you see in stallion ads in a magazine. Make sure your horses ears are forward, legs are correct and that there is no manure in the background. Other than that, most pictures are better than no picture.
Besides a well written ad, nothing speaks louder than a picture expect a video. Videos sell horses very fast. Online videos are the fastest way to sell a horse. In the performance industry, it is a proven fact that a user is 89% more likely to sell there horse in 30 days or less if the ad is accompanied by a video. Getting your video online is very easy. Using a simple camcorder you can video your horse in action. Be sure the video is in focus and that you zoom in on the horse. Show the horse’s conformation, show the horse being saddled and show the horse in action. Most solid web sites like HorseCity.com, will offer video services for your ad for no more than $1 per day.
Once your ad is online be sure that you are ready at home. Be quick to reply to e-mails and phone calls. Be sure to ask as many questions of the buyer as they ask of you. Be kind and entertain dumb questions. Some buyers are just needing a bit of education and most are scared to death to call you on the phone. Make buyers comfortable on the phone. I always tell people looking to make it big in the online selling business to under promise and over deliver. Under sell your horse, but be firm about the horses accomplishments and training. If you promise the moon, you better be prepared to deliver!
Online advertising is cost effective and draws a large crowd. For more information on placing your horse online call the HorseCity.com toll free help line at 877-505-4344.
(C)2006
Ten Tips For Horse Owners To Turn Clicks Into Cash
The Internet has the power to change horse owners lives. It happened to me, my business and it can happen to you. In today’s world it seems impossible to imagine a world without the Internet. My seven year old son can move a computer mouse as fast or faster than my mother. My father once commented about the size of my cell phone saying, “it may be easier to drag a phone booth around.” In 1997, my wife Andre’ had a horse to sell. We had tried all traditional means of selling the horse, but nothing worked. So, we looked toward the Internet. This was the beginning of when we began to realize we could turn clicks into cash.
In our business of consulting horse professionals, we often encounter passionate horse people with absolutely no idea of where to start online. But, one common thread is that all know they need to be online. That is a good place to start.
There are more than 24,000,200 horse web sites listed on Google when you search for horses for sale. In 1995, 16 million users where online. In just five years that number grew to 451 million users. In 2005, 888 million internet users were reported online or have online access. That’s 13.9% of the world’s population and that translates to 71% of horse owners being online. So, there is a need for horse business owners to fill.
Starting a new web site, or sprucing up one that you own does not have to be as painful as a cow kick from your most hated broad mare. No longer must you face the dreaded computer screen alone. Here are 10 tips we share with horse clients looking to make a change.
Tip #1: Keep It Simple. Keep your web site very simple. Be sure that on your main page you answer the most obvious questions. You may be surprised to learn that the majority of Internet users surf to your web site to find out your phone number. Ask your customers what they need or want from your Web site.
Tip#2: Videos Sell. It is a proven fact that videos of horses and stallions online help sell the product. Mare owners want to see a stallion move. If a picture is worth a thousand words, then a video is worth a million words. On top of that, videos give you proof after a sale. Save money on postage and place your videos online.
Tip #3: Get Users to Visit Often. Give people a reason to come back to your web site. Offer weekly updates about foals, mares and horses for sale. Give so me tips and advice on your web site. Offer a photo gallery or web cam of your foaling stall.
Tip #4: Get listed on Google.com. It is very important to get listed on Google. To do so, your pages title tag, that is the title that appears in the upper left hand blue area at the top of your web browser, must be exact and precise. Also, you need to have clear text on your page about your key feature. For example, if you sell barrel horses, make sure that “barrel horses for sale” is in your title and in plain text on your main page. You can also use Ad Words that are provided by Google to pay for placement on Google.com. This allows you to target key words people are searching by, but you have to pay every time someone clicks on the link to your site. It is worth the money. HorseCity.com offers a similar service called Ad Match and it is much more targeted to horse owners. http://www.horsecity.com/admatch
Tip #5: Offer Contests to draw a huge crowd online. Running a contest on your web site is not a gimmick and it works. Offer a free breeding to your stallion. Offer a free hat with your farm logo on it. It does not have to be fancy, just fun. Have people e-mail you an entry or set-up a form online. We once had 3,000 entries for a mouse pad. Plus, you are collection data from people and you can use this for future marketing.
Tip #6: Wear Makeup. Your web site is your face to the world; wear some make up. This is a good and bad thing. The Internet allows small operators to appear big and makes big operators look bad if their site is poor. Hire someone that knows what they are doing to make your web site look good. Almost anyone can build a Web site these days. The way I like to say it is this… your uncles, brothers, nephew is not always the best choice. If your site looks bad, so does your business.
Tip #7: Use Pictures: It is a proven fact that Internet users love pictures, so give them what they want. Give mare owners recognition by placing their foals online. Give buyers recognition when they buy a horse by taking their picture with the horse and putting it online. People love to get recognition, so give them what they want. It is easy and it will pay off.
Tip #8: Online classifieds Work. In previous articles I have written extensively about classifieds. A well written classified works and many horse owners are finding the web to be cheap and effective. In a nut shell, Write a solid ad, include the price, include your name and never forget to add a picture. Free ads do not always work so choose a web site that works for you and be specific. If you are selling a barrel horse use BarrelHorses.com, if you are selling a cutter use cuttinghorses.com. Be specific and you will refine your business and increase your results.
Tip #9: Name Your Brand. Be specific with your business and sell it online. Bigger national companies like McDonalds use image branding for a reason. It works. What is your brand? What do you do best? What are you know for? What message do you want the horse world to associate with you? If you are truly the largest stallion station east of the Mississippi, say it. If you are New England’s biggest training facility say it. Be careful to state only the facts. Promotion is one thing, lying is another.
Tip #10: Sell Stuff. Selling the products you use is very important to your image and pocket book. Are there products you use every day on your farm or ranch? Become a dealer and sell them. Put the products on your web site. Put the products in your trailer and on a shelf in your barn. People look to you for leadership and product endorsements no matter who you are. Selling product can change your money trail big time. Plus, selling online opens your products up to the world.
In our business of consulting horse professionals, we often encounter passionate horse people with absolutely no idea of where to start online. But, one common thread is that all know they need to be online. That is a good place to start.
There are more than 24,000,200 horse web sites listed on Google when you search for horses for sale. In 1995, 16 million users where online. In just five years that number grew to 451 million users. In 2005, 888 million internet users were reported online or have online access. That’s 13.9% of the world’s population and that translates to 71% of horse owners being online. So, there is a need for horse business owners to fill.
Starting a new web site, or sprucing up one that you own does not have to be as painful as a cow kick from your most hated broad mare. No longer must you face the dreaded computer screen alone. Here are 10 tips we share with horse clients looking to make a change.
Tip #1: Keep It Simple. Keep your web site very simple. Be sure that on your main page you answer the most obvious questions. You may be surprised to learn that the majority of Internet users surf to your web site to find out your phone number. Ask your customers what they need or want from your Web site.
Tip#2: Videos Sell. It is a proven fact that videos of horses and stallions online help sell the product. Mare owners want to see a stallion move. If a picture is worth a thousand words, then a video is worth a million words. On top of that, videos give you proof after a sale. Save money on postage and place your videos online.
Tip #3: Get Users to Visit Often. Give people a reason to come back to your web site. Offer weekly updates about foals, mares and horses for sale. Give so me tips and advice on your web site. Offer a photo gallery or web cam of your foaling stall.
Tip #4: Get listed on Google.com. It is very important to get listed on Google. To do so, your pages title tag, that is the title that appears in the upper left hand blue area at the top of your web browser, must be exact and precise. Also, you need to have clear text on your page about your key feature. For example, if you sell barrel horses, make sure that “barrel horses for sale” is in your title and in plain text on your main page. You can also use Ad Words that are provided by Google to pay for placement on Google.com. This allows you to target key words people are searching by, but you have to pay every time someone clicks on the link to your site. It is worth the money. HorseCity.com offers a similar service called Ad Match and it is much more targeted to horse owners. http://www.horsecity.com/admatch
Tip #5: Offer Contests to draw a huge crowd online. Running a contest on your web site is not a gimmick and it works. Offer a free breeding to your stallion. Offer a free hat with your farm logo on it. It does not have to be fancy, just fun. Have people e-mail you an entry or set-up a form online. We once had 3,000 entries for a mouse pad. Plus, you are collection data from people and you can use this for future marketing.
Tip #6: Wear Makeup. Your web site is your face to the world; wear some make up. This is a good and bad thing. The Internet allows small operators to appear big and makes big operators look bad if their site is poor. Hire someone that knows what they are doing to make your web site look good. Almost anyone can build a Web site these days. The way I like to say it is this… your uncles, brothers, nephew is not always the best choice. If your site looks bad, so does your business.
Tip #7: Use Pictures: It is a proven fact that Internet users love pictures, so give them what they want. Give mare owners recognition by placing their foals online. Give buyers recognition when they buy a horse by taking their picture with the horse and putting it online. People love to get recognition, so give them what they want. It is easy and it will pay off.
Tip #8: Online classifieds Work. In previous articles I have written extensively about classifieds. A well written classified works and many horse owners are finding the web to be cheap and effective. In a nut shell, Write a solid ad, include the price, include your name and never forget to add a picture. Free ads do not always work so choose a web site that works for you and be specific. If you are selling a barrel horse use BarrelHorses.com, if you are selling a cutter use cuttinghorses.com. Be specific and you will refine your business and increase your results.
Tip #9: Name Your Brand. Be specific with your business and sell it online. Bigger national companies like McDonalds use image branding for a reason. It works. What is your brand? What do you do best? What are you know for? What message do you want the horse world to associate with you? If you are truly the largest stallion station east of the Mississippi, say it. If you are New England’s biggest training facility say it. Be careful to state only the facts. Promotion is one thing, lying is another.
Tip #10: Sell Stuff. Selling the products you use is very important to your image and pocket book. Are there products you use every day on your farm or ranch? Become a dealer and sell them. Put the products on your web site. Put the products in your trailer and on a shelf in your barn. People look to you for leadership and product endorsements no matter who you are. Selling product can change your money trail big time. Plus, selling online opens your products up to the world.
Saturday, November 26, 2005
Setting Limits, Personal Relationships with Employees
Creating personal relationships with each of your employees is very important, but if you are note careful, can put you in a precarious situation. It is hard to be effective when you cross that line between boss and friend. Many managers would say this situation is often exaggerated and does not cause many issues. Recent e-mails to me show that this happens more often than one might think. In some cases, employees try to be your best friend knowing that it is hard to fire a friend. And, being the best friend of the boss can have benefits. Want to the best manager you can be? Learn how a person “ticks” without being their best friend. This allows you to make solid decisions that are not clouded by emotions. There are a few simple rules to follow that will allow you to maximize your relationship with an employee without crossing the line into an area that will place you in “bad” spot.
1. Learn about the family, but not the family’s issues. Be sure you learn the name of each of your employee’s spouse. Be sure that you request to know if an employee’s spouse is hospitalized or suffers a family emergency. It is helpful to know the names and ages of the children that your employees have, but that may be impossible if you have a large staff. Encourage your employee to be the best spouse they can be. Note that time at work outweighs time at home and be cognizant of that when planning overtime on projects or making odd requests for your employees time. Having a work place that values family is important and a recent study by Forrester reveled that family friendly workplaces have a much higher rate of employee retention. For employees that are single, learn a about their mom and dad, perhaps there pets. I once held a bring your pet to work day, it was a HUGE hit! HUGE! Not a real favorite with my boss, but a real boost in inter-office moral. If you have employees that are gay it is critical that you get to know their life partner as their spouse. No matter how you may feel about their lifestyle, you must treat them fair and give them all the respect you would give a straight couple. Give respect and you will get respect. Don’t make a big deal about it, just be fair to all. If you have an employee that is dating, it is not important to know each boyfriend or girlfriends name unless your employee has been dating them for a long period of time. As a matter of note, stay very far and clear of knowing intimate details of an employees dating life. It is very easy to fall into the trap of hearing fun details of a “night on the town” or an evening of “passionate love” and wanting to hear more. These are the juicy details you do not want to hear. Now, just because you should not be hearing these details does not mean you need to stop your staff from sharing with each other. Talk around the water cooler is part of corporate America. Relationships that employees form within their counterparts, is excellent for long term repertoire and employee retention. When an employee feels that they have “family” at work they are more likely to become a long term player in your team.
2. Make note and celebrate birthdays. Set up a system in your office to recognize people on their birthday. A simple system is to have the first birthday of the year be responsible for getting the cake for the next. Collect birthday’s in advance and set this up in your office. As the boss, use your Outlook or whatever system you need, to make note of employee birthdays. Even large corporations have a way of often recognizing birthdays. Send or give a birthday card with a small handwritten note. Be sure that you do not miss one over the other. Do not give gifts of any kind on a birthday as the value of a gift can be perceived differently by different people.
3. Be aware that as the boss you have access to a lot of information. You are charged with making decisions. But, never ask another employee for advice on handling a situation with another staffer. All too often managers do this to gain support for a decision that they must make like firing an employee. This recommendation is especially true if the employee you are asking is on the same pier level as the staffer you are asking about. Besides being wholly inappropriate, it is very likely that your conversation will get back to the employee. taffer. Tever ask another employee for advice on handling anothveled that family friednly ime.have a larg
4. Limit extracurricular activities with employees. An occasional outing is very appropriate, but limit your extracurricular time with employees. There are three reasons for this, (1) Employees need time away from you (2) You need time away from your employees and (3) The more time you spend with employees “off the clock” the greater your personal relationship with them grows. You need to establish this practice in advance and not be shy about your motives. Politely decline and if pressed do not lie. Honesty is always the best policy. Explain that your experience has been that it is hard to be the best boss you can when you are a friend with your employees. If you are currently “friends’ with an employee, then you simply need to have a heart to heart chat that can take one of these two routes (1) We need to stop our extracurricular activities or at the very least limit them or (2) We need to set some clear rules as to our relationship. At work I am the boss. Period. Do not expect special treatment, etc. My experience is that option 1 will always work out better. One final note on this subject, if you do not set clear guidelines in this area, you can also be seen as playing “favorites” to one employee over the other.
5. Make holidays special. It does not take a lot of time and or money to make the holiday’s special for your team. Having hot cider one afternoon in the fall or having a $5 gift exchange is a great way to take an hour from work and have some fun. I always ask a member of the team to take on the task of a potluck around Christmas. Show your fun side and help your team realize that you are a person too. While on this subject, it is important to note that mixing parties, personnel and liquor is a disastrous recipe. Limit drinking alcohol with employees and be very careful about paying for this activity. Celebrating a victory is one thing, just going out drinking for fun is another.
6. Be careful not to give life advice. Giving life advice can put you in a precarious situation. I once had an employee that had some criminal trouble with a son and they called me in the middle of the night. While my heart told me to help, my brain kicked in and I told this person to call the police. Keeping yourself out of the middle of bad situations is smart and takes a strong will. As the boss, you often want to “save the day”. You are paid to be the leader of the group, not the savior of the group. If you do not have a corporate employee assistance program, then find the name of a good general family counsel and have it on hand for these type of situations. Do not make it a requirement, but make it an option.
7. Loaning money to employees is one of the biggest cardinal sins of all time. Enough said.
8. Dating your employees is almost as sure a disaster as loaning your employees money. “Fishing off the company pier”, as many call it, is dangerous. Not only do you put yourself in a bad spot, but you put your employee in a bad spot. Match.com says that 89% of interoffice relationships do not last. Further, once the employee’s break –up, 99% leave the job. Most companies have a policy on the books about this. If yours does not, make one yourself. Live this rule. s is almost as sure a disaster as loaning your employees money. good genreal of the night. and have some fuperiod of time.with an employee without crossing th
Use the rules above to create a buffer that allows you to have a solid relationship with each staffer and yet not cross the line into a personal relationship that may cloud your judgment. Being the boss is not an easy task. Anyone that wants your job or claims it is easy has not sat in your chair. When dealing with employee relationship issues, my father used to say, “If you know it is right, do it. If you know it is wrong, do not do it. If you are not sure if doing something is right or wrong, do not do it.” Thanks Dad.
The opinions stated in this blog are that of the author and the author alone. (C)2006
1. Learn about the family, but not the family’s issues. Be sure you learn the name of each of your employee’s spouse. Be sure that you request to know if an employee’s spouse is hospitalized or suffers a family emergency. It is helpful to know the names and ages of the children that your employees have, but that may be impossible if you have a large staff. Encourage your employee to be the best spouse they can be. Note that time at work outweighs time at home and be cognizant of that when planning overtime on projects or making odd requests for your employees time. Having a work place that values family is important and a recent study by Forrester reveled that family friendly workplaces have a much higher rate of employee retention. For employees that are single, learn a about their mom and dad, perhaps there pets. I once held a bring your pet to work day, it was a HUGE hit! HUGE! Not a real favorite with my boss, but a real boost in inter-office moral. If you have employees that are gay it is critical that you get to know their life partner as their spouse. No matter how you may feel about their lifestyle, you must treat them fair and give them all the respect you would give a straight couple. Give respect and you will get respect. Don’t make a big deal about it, just be fair to all. If you have an employee that is dating, it is not important to know each boyfriend or girlfriends name unless your employee has been dating them for a long period of time. As a matter of note, stay very far and clear of knowing intimate details of an employees dating life. It is very easy to fall into the trap of hearing fun details of a “night on the town” or an evening of “passionate love” and wanting to hear more. These are the juicy details you do not want to hear. Now, just because you should not be hearing these details does not mean you need to stop your staff from sharing with each other. Talk around the water cooler is part of corporate America. Relationships that employees form within their counterparts, is excellent for long term repertoire and employee retention. When an employee feels that they have “family” at work they are more likely to become a long term player in your team.
2. Make note and celebrate birthdays. Set up a system in your office to recognize people on their birthday. A simple system is to have the first birthday of the year be responsible for getting the cake for the next. Collect birthday’s in advance and set this up in your office. As the boss, use your Outlook or whatever system you need, to make note of employee birthdays. Even large corporations have a way of often recognizing birthdays. Send or give a birthday card with a small handwritten note. Be sure that you do not miss one over the other. Do not give gifts of any kind on a birthday as the value of a gift can be perceived differently by different people.
3. Be aware that as the boss you have access to a lot of information. You are charged with making decisions. But, never ask another employee for advice on handling a situation with another staffer. All too often managers do this to gain support for a decision that they must make like firing an employee. This recommendation is especially true if the employee you are asking is on the same pier level as the staffer you are asking about. Besides being wholly inappropriate, it is very likely that your conversation will get back to the employee. taffer. Tever ask another employee for advice on handling anothveled that family friednly ime.have a larg
4. Limit extracurricular activities with employees. An occasional outing is very appropriate, but limit your extracurricular time with employees. There are three reasons for this, (1) Employees need time away from you (2) You need time away from your employees and (3) The more time you spend with employees “off the clock” the greater your personal relationship with them grows. You need to establish this practice in advance and not be shy about your motives. Politely decline and if pressed do not lie. Honesty is always the best policy. Explain that your experience has been that it is hard to be the best boss you can when you are a friend with your employees. If you are currently “friends’ with an employee, then you simply need to have a heart to heart chat that can take one of these two routes (1) We need to stop our extracurricular activities or at the very least limit them or (2) We need to set some clear rules as to our relationship. At work I am the boss. Period. Do not expect special treatment, etc. My experience is that option 1 will always work out better. One final note on this subject, if you do not set clear guidelines in this area, you can also be seen as playing “favorites” to one employee over the other.
5. Make holidays special. It does not take a lot of time and or money to make the holiday’s special for your team. Having hot cider one afternoon in the fall or having a $5 gift exchange is a great way to take an hour from work and have some fun. I always ask a member of the team to take on the task of a potluck around Christmas. Show your fun side and help your team realize that you are a person too. While on this subject, it is important to note that mixing parties, personnel and liquor is a disastrous recipe. Limit drinking alcohol with employees and be very careful about paying for this activity. Celebrating a victory is one thing, just going out drinking for fun is another.
6. Be careful not to give life advice. Giving life advice can put you in a precarious situation. I once had an employee that had some criminal trouble with a son and they called me in the middle of the night. While my heart told me to help, my brain kicked in and I told this person to call the police. Keeping yourself out of the middle of bad situations is smart and takes a strong will. As the boss, you often want to “save the day”. You are paid to be the leader of the group, not the savior of the group. If you do not have a corporate employee assistance program, then find the name of a good general family counsel and have it on hand for these type of situations. Do not make it a requirement, but make it an option.
7. Loaning money to employees is one of the biggest cardinal sins of all time. Enough said.
8. Dating your employees is almost as sure a disaster as loaning your employees money. “Fishing off the company pier”, as many call it, is dangerous. Not only do you put yourself in a bad spot, but you put your employee in a bad spot. Match.com says that 89% of interoffice relationships do not last. Further, once the employee’s break –up, 99% leave the job. Most companies have a policy on the books about this. If yours does not, make one yourself. Live this rule. s is almost as sure a disaster as loaning your employees money. good genreal of the night. and have some fuperiod of time.with an employee without crossing th
Use the rules above to create a buffer that allows you to have a solid relationship with each staffer and yet not cross the line into a personal relationship that may cloud your judgment. Being the boss is not an easy task. Anyone that wants your job or claims it is easy has not sat in your chair. When dealing with employee relationship issues, my father used to say, “If you know it is right, do it. If you know it is wrong, do not do it. If you are not sure if doing something is right or wrong, do not do it.” Thanks Dad.
The opinions stated in this blog are that of the author and the author alone. (C)2006
Saturday, September 10, 2005
Motivation Rather Manipulation
It is important to remember that people have a passion for projects when they are a part of the plan. Employees hate to work on projects when they have no vested interest in the project or its success. One of my great mangers said, “Your employees need to have some skin in the game”. I could not agree more.
Bob was an excellent welder. His boss was asked to find the best welder to work on a special project on a Saturday. Bob’s boss knew he hated to work on the weekend. It was not about money to Bob so paying extra was the wrong way to approach the subject. Instead the boss shared the project with Bob in advance. Explained to Bob that he was the best man for the job. Asked Bob to get involved in the planning of the project and ultimately rewarded him with extra pay and praise for his efforts. The reason this tactic worked is because the boss had already praised Bob weeks prior about his abilities. Waiting until you need something to tell someone they are the best is a 100% sure sign of manipulation.
Remember a simple saying about employee praise… Public Praise Proliferates Pride. Pride in your job is often ranked as more important than money by many national surveys.
Getting the best result from employees taking planning and strategy. But, your efforts will be made simple if you start with one common goal in mind. Praise your team often. If you are a senior executive be sure that you insist that your managers praise employees in their weekly reports to the boss. Be sure your employees know that they are an important part of the success.
Comments to: Ryan.Dohrn@morris.com
Subscribe to:
Posts (Atom)