Online customer retention marketing is a tactically-driven process
based on a user’s need, behavior or desire. The 365x24x7 marketing cycle
means we need to approach customer retention in new ways. What are you
doing to retain clients, online users and readers?
Using surveys and industry knowledge is the first line of action in
this process. You need to learn more. Create a ten question survey and
offer a reward to those that complete the survey. Without this
information you are dead in the water. Then, consider these retention
projects for this year. Keep in mind, the perfect scenario would be a
project that covers customer attainment and retainment in one project;
basically, the old “killing two birds with one stone” concept.
Top 5 Projects to consider:
1. Unique promotional partnerships that offer your users more than a single buying proposition.
2. Perfect SEO. Creating detailed article syndication deals that
will give you more online exposure and this more unique backlinks than
your nearest competition.
3. Premium user e-newsletters that drive retention through the
creation of personalized marketing, like birthday promo offers or
behavior offers like tax time offers.
4. Top of mind Facebook programs that use the humor to drive more views of your brand.
5. Detailed usability studies of your site to increase conversion and
retention. This piece alone can account for hundreds of new and
retained users.
With data in hand, now look at your web analytics. What are your
current clients doing on your website and what can you learn from it?
Retention expert Jim Novo said, “Past and Current customer behavior is
the best predictor of Future customer behavior. Think about it. In
general, it is more often true than not true, and when it comes to
action-oriented activities like making purchases and visiting web sites,
the concept really shines through.”
With survey data, web use data and a project that you feel will give
you the best results… execute. Schedule some time to meet with your
team and get rolling. Half the battle is just showing up!
Feel like you are still lost in the process? Get some advice and seek out some professional help.
Ryan
About this blogger: Ryan Dohrn is President and founder of Brain
Swell Media, an internet consulting firm that helps business owners and
publishers make money online. www.BrainSwellMedia.com
Ryan R. Dohrn
President/Founder
Brain Swell Media LLC
www.BrainSwellMedia.com
803-867-3769
Follow him on Twitter.com/ryandohrn for daily tips and advice
http://www.linkedin.com/in/ryandohrn
Brain Swell Media, LLC is an interactive media consulting firm. We
focus on five key business areas; online strategy consulting, website
development, search engine optimization (SEO), video production and
online sales training. We provide business owners and publishing
companies with the tools and resources they need to optimize their
presence on the Web and boost revenue.
Wednesday, May 25, 2011
Wednesday, April 27, 2011
Is Your Sales Team Making Enough Calls To Make Budget?
Sure, relationships rule in the world of sales. But when push comes
to shove, it is almost always about the number of calls you make each
day. As I work with sales people in companies large and small, there
seems to be a common theme these days…sales people “think” they are
making the appropriate number of phone calls to make goal and they are
not. So, how do you know? First, as a sales person, stop lying to
yourself. It is easy to track and determine the number of outbound
phone calls you made today. Next, as a sales manager, listen and track.
Sales people, determine your call to close ratio. How many phone calls does it take for you to get that phone call to a meeting and then the meeting to a proposal and then the proposal to a sale? You make 20 calls and get one meeting. Ok. Not bad. 1 in 10 meetings close to a sale. Ok. If your goal each month requires that you close 20 sales, you will need to make 400 calls and have 200 meetings. Yikes! So, what are your next steps? Making 20 calls to get to one meeting is not horrible, but you need to tighten up that gap. Increase your quality of call. (More on quality below.) Share success stories; offer the prospect a reason or incentive to let you in the door. Next, you need to have great meetings. Know your prospect. Now, what you can do to make their life/job better. Go in with a goal in mind. Listen with intent to learn the clients’ needs. Do not pitch! Great media sales people talk 20% of the sales call and listen and ask questions during the rest.
Now, before we go any further, lets answer the question about quality vs. quantity. Every call needs to be of good quality. Quality is another piece of the puzzle. What to say? How to say it? Are you meeting a need? Leaving a voice mail that offers a solution? Etc, etc. But, BUT... very often sales people will say, I would rather make 10 quality calls than 20 bad calls. Dah. Don't make 20 bad calls. Make 20 great calls! If your "get to a meeting ratio" is 1 in 20, leave 19 great voice mails too.
Sales Managers, if you can hear a pin drop in your office, you have an issue. Unless all the sales people have doors of steel that are sound proof, you have an issue. Outbound call volume might be your single greatest issue. With that said, a call is not a call. Great sales calls require skills and those skills come from training. Instead, most sales people simply pitch features, advantages and benefits. As Stephen Pia once said, your sales people need to become meeting maniacs. They need to get those calls to a meeting. Sales is a numbers game and the more meetings, the more chances of closing. Are you tracking their calls? Are you listening to their calls? Are they asking the 10 critical sales questions? (Ask me for more on the 10.) Do you review their calls? Do you make them use your CRM system?
All in all, when sales fail, it comes down to what I like to call the 5 P’s of successful sales: Product, People, Process, Pitch and Price. When any of these are in “off”, sales can be off as well.
So, get under the hood and figure out why the engine is not running smoothly.
--Ryan
About this blogger: Ryan Dohrn is President and founder of Brain Swell Media, an internet coaching and consulting firm that helps business owners and publishers make money online. http://www.BrainSwellMedia.com
Ryan R. Dohrn
President/Founder
Brain Swell Media LLC
http://www.BrainSwellMedia.com
803-867-3769
Follow him on Twitter.com/ryandohrn for daily tips and advice.
http://www.linkedin.com/in/ryandohrn
Brain Swell Media, LLC is an interactive media consulting firm. We focus on five key business areas; online strategy consulting, website development, search engine optimization (SEO), video production and online sales training. We provide business owners and publishing companies with the tools and resources they need to optimize their presence on the Web and boost revenue.
Sales people, determine your call to close ratio. How many phone calls does it take for you to get that phone call to a meeting and then the meeting to a proposal and then the proposal to a sale? You make 20 calls and get one meeting. Ok. Not bad. 1 in 10 meetings close to a sale. Ok. If your goal each month requires that you close 20 sales, you will need to make 400 calls and have 200 meetings. Yikes! So, what are your next steps? Making 20 calls to get to one meeting is not horrible, but you need to tighten up that gap. Increase your quality of call. (More on quality below.) Share success stories; offer the prospect a reason or incentive to let you in the door. Next, you need to have great meetings. Know your prospect. Now, what you can do to make their life/job better. Go in with a goal in mind. Listen with intent to learn the clients’ needs. Do not pitch! Great media sales people talk 20% of the sales call and listen and ask questions during the rest.
Now, before we go any further, lets answer the question about quality vs. quantity. Every call needs to be of good quality. Quality is another piece of the puzzle. What to say? How to say it? Are you meeting a need? Leaving a voice mail that offers a solution? Etc, etc. But, BUT... very often sales people will say, I would rather make 10 quality calls than 20 bad calls. Dah. Don't make 20 bad calls. Make 20 great calls! If your "get to a meeting ratio" is 1 in 20, leave 19 great voice mails too.
Sales Managers, if you can hear a pin drop in your office, you have an issue. Unless all the sales people have doors of steel that are sound proof, you have an issue. Outbound call volume might be your single greatest issue. With that said, a call is not a call. Great sales calls require skills and those skills come from training. Instead, most sales people simply pitch features, advantages and benefits. As Stephen Pia once said, your sales people need to become meeting maniacs. They need to get those calls to a meeting. Sales is a numbers game and the more meetings, the more chances of closing. Are you tracking their calls? Are you listening to their calls? Are they asking the 10 critical sales questions? (Ask me for more on the 10.) Do you review their calls? Do you make them use your CRM system?
All in all, when sales fail, it comes down to what I like to call the 5 P’s of successful sales: Product, People, Process, Pitch and Price. When any of these are in “off”, sales can be off as well.
So, get under the hood and figure out why the engine is not running smoothly.
--Ryan
About this blogger: Ryan Dohrn is President and founder of Brain Swell Media, an internet coaching and consulting firm that helps business owners and publishers make money online. http://www.BrainSwellMedia.com
Ryan R. Dohrn
President/Founder
Brain Swell Media LLC
http://www.BrainSwellMedia.com
803-867-3769
Follow him on Twitter.com/ryandohrn for daily tips and advice.
http://www.linkedin.com/in/ryandohrn
Brain Swell Media, LLC is an interactive media consulting firm. We focus on five key business areas; online strategy consulting, website development, search engine optimization (SEO), video production and online sales training. We provide business owners and publishing companies with the tools and resources they need to optimize their presence on the Web and boost revenue.
Tuesday, April 05, 2011
Left To Right, Web Design For Magazine Online Success
When reviewing a web site I like to ask, “Ok…. so I am here on your site… where does the publisher want me to go?” I really ask myself, “Ok site designer...guide me. Do you have a path you want a user to follow? This is so important to your ability to keep a user longer on the website. Why is time on the site important? If the national average is 1.5 minutes and you are 4.5 minutes, that is a sell-able piece of data that your sales team can use to generate revenue. To determine this path, perhaps you want to print out your website and draw a path with a marker. Or, even better, ask a reader to use a marker and draw a line based on where their eyes go on the page. This natural eye path is often destructive to your ability to create a great web site that makes money.
Our eyes are naturally drawn to movement and color right? So, where are these located? Do you use color and movement to keep the users eye on a path to success? If you want them to engage your editorial what do you do to draw them to the editorial? “Well,” you might say, “we have a navigation button on top that says 'articles'. Come on…really? You can do better than that! I know you can.
When laying out your site start with the basic premise of left to right. Ask yourself, what are the 4 main things I want the user to see and then make a decision. Then use left to right, color and movement to keep them on the path to doing what it is that you want them to do! Now, they click…ok, good. Now what? The interior pages of your site are often worse than the main page. What are you doing on that page to drive them deeper into the site? Where do you want them to go? Use left to right, color and movement to keep them on the path to doing what it is that you want them to do next.
When it comes to the web, people like guidance. Tell me more. Show me more. Ask me to engage with you. Show me the way!
This can be a fun exercise for you and your team. Have fun with it, but remember that this is serious business. Publishers that get this simple concept down will not only drive up time spent on site, they will also often triple their page views.
Ready to make your website a revenue-centric money making machine? We can help. Brain Swell Media offers you a complete website review in less than 30 minutes at no cost to you. We will then present you a plan to fix, grow and make money from your website. Contact us today.
Monday, April 04, 2011
Magazine Publishers Lose Focus on SEO and See Revenues Drop
The
beauty of the web is also its worst nightmare for publishers as a
one-person website from a garage, with excellent SEO, sinks its teeth
into your web traffic. Your goal should be to create more unique
visitors to your website than the circulation of your magazine. It is
at this point that publishers begin to see significant revenue from
their web presence online. To that end, you need to create the perfect
SEO plan to drive maximum traffic. There is no more perfect way than
proper SEO.
Let’s
discuss three factors we have found to be most important in regards to
SEO success after optimizing hundreds of web pages for publishers.
First,
site structure in relationship to key search terms. What are users
searching for and then how is your site set up to deliver back relevant
results for those terms. For example, you are a website about parenting
advice. You have optimized your pages for the term, but when a user
gets to the site, do you present your site so that parenting advice is
the menu, the navigation, the section, the pictures, the videos and the
final thought the Google bot remembers when they leave your site? All
in all, you need to follow what Google has said from day one, if you
want great SEO rankings, build a great site that is easy to navigate and
clearly promotes your topic set.
Second,
what are you doing on a monthly basis to create “chatter” for your
website in relationship to your key terms and key phrases? Facebook and
Twitter are not enough to create the “chatter” needed to get you
noticed. “Chatter” is often defined as the overall popularity you have
online. Meaning, how often are people online talking about you, your
magazine and, most importantly, your key terms? The mechanisms to
create effective “chatter” are vast and deep. This type of organic
cheerleading must be an important part of your plan for SEO success and
it must happen daily.
Third,
deep links and the trust factor. We have found deep linking to be vital
to your overall SEO success. Deep links are links to pages on your
site beyond the main page. In this same topic is the search engine
friendly structure of your page names. Creating links from external
sources is great, but creating links to pages deep in your site has been
found to add some serious boost to your efforts especially when the
structure of your page URL incorporates all we have mentioned above in
this article. These deep links will also dramatically affect how the
search engines trust your site. Websites with a ton of deep links from
“trusted” websites almost always fare better in the rankings. There is
no definition for what constitutes a “trusted” web site, but we have
found that other media sites, sites with .org and .edu in their name and
sites that have been online a long time seem to be more trusted than
others
Of
course, we all know there are more than three things you need to do to
be a success with SEO online. But, the first step as a publisher is
often the hardest… realizing that you just might need some help with
SEO. The very best webmasters can often miss some important marks in
shooting towards SEO success. If you do not create the perfect SEO
scenario, someone else will and then they will win the game.
Ready
for an SEO check up? Brain Swell Media offers you a 10 point review in
less than 30 minutes at no cost to you. We will then present you a plan
to fix, grow and make money from your website. Contact us today.
Saturday, February 12, 2011
Stat of the Day: 68.2% of US Internet Audience Are Online Video Viewers
eMarketer's Stephanie Reese posted...
"In 2011, 68.2% of US internet users, or 158.1 million people, will be
watching video online at least once a month. By 2015, 76% of the
internet audience, or 195.5 million people, will be viewing video
regularly online." But, what does this mean to publishers? Get on
board or get lost.
There was a time to sit back and watch for others to win or lose. But,
that time is over. There have been so many real world examples to
follow that publishers need to sit down, get a plan and execute or get
left behind.
So, what are the effective pieces of a video plan for success?
1. What are your advertisers asking for? Have you asked? Are you listening? Advertisers have ego and ego plays right into video. Pose this question... if we offered video on our website, how would you like to be involved?
2. Does your magazine cover or present complex issues that a video could help explain? If video can help enhance your editorial, you have a real winner on your hands!
3. Do you produce or participate in trade shows where the "general public" does not have access. Use your media credentials to take your readers behind the scenes with video. Even if the trade show is not exclusive, if you cover a national issue or industry, take your readers behind the scenes with video.
4. Do you have no time for video? The question is... why not and how do you make time? If you are the leader and you refuse to lead because of time constraints, you will soon be in a losing position wondering why Bob Smith, a guy in his loft, is kicking your tail.
Perhaps you need some help. Perhaps you just do not know where to start. Get some help. Brain Swell as well as many others offer video revenue advice. But, the first step is NOT to ask why... rather ask why not?
Ryan
About this blogger: Ryan Dohrn is President and founder of Brain Swell Media, an internet consulting firm that helps business owners and publishers make money online. http://www.BrainSwellMedia.com
Ryan R. Dohrn
President/Founder
Brain Swell Media LLC
http://www.BrainSwellMedia.com
803-867-3769
Follow him on http://Twitter.com/ryandohrn for daily tips and advice
http://www.linkedin.com/in/ryandohrn
Brain Swell Media, LLC is an interactive media consulting firm. We focus on five key business areas; online strategy consulting, website development, search engine optimization (SEO), video production and online sales training. We provide business owners and publishing companies with the tools and resources they need to optimize their presence on the Web and boost revenue
There was a time to sit back and watch for others to win or lose. But,
that time is over. There have been so many real world examples to
follow that publishers need to sit down, get a plan and execute or get
left behind.So, what are the effective pieces of a video plan for success?
1. What are your advertisers asking for? Have you asked? Are you listening? Advertisers have ego and ego plays right into video. Pose this question... if we offered video on our website, how would you like to be involved?
2. Does your magazine cover or present complex issues that a video could help explain? If video can help enhance your editorial, you have a real winner on your hands!
3. Do you produce or participate in trade shows where the "general public" does not have access. Use your media credentials to take your readers behind the scenes with video. Even if the trade show is not exclusive, if you cover a national issue or industry, take your readers behind the scenes with video.
4. Do you have no time for video? The question is... why not and how do you make time? If you are the leader and you refuse to lead because of time constraints, you will soon be in a losing position wondering why Bob Smith, a guy in his loft, is kicking your tail.
Perhaps you need some help. Perhaps you just do not know where to start. Get some help. Brain Swell as well as many others offer video revenue advice. But, the first step is NOT to ask why... rather ask why not?
Ryan
About this blogger: Ryan Dohrn is President and founder of Brain Swell Media, an internet consulting firm that helps business owners and publishers make money online. http://www.BrainSwellMedia.com
Ryan R. Dohrn
President/Founder
Brain Swell Media LLC
http://www.BrainSwellMedia.com
803-867-3769
Follow him on http://Twitter.com/ryandohrn for daily tips and advice
http://www.linkedin.com/in/ryandohrn
Brain Swell Media, LLC is an interactive media consulting firm. We focus on five key business areas; online strategy consulting, website development, search engine optimization (SEO), video production and online sales training. We provide business owners and publishing companies with the tools and resources they need to optimize their presence on the Web and boost revenue
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